Frequently Asked Questions
Everything you need to know about your Seiko timepiece.
Are the Seiko watches sold on your site authentic?
Yes, we are an authorized retailer. Every Seiko timepiece we sell is 100% authentic and includes the original manufacturer's packaging and a valid warranty card.
What is your shipping policy for high-value timepieces?
We offer complimentary insured shipping on all orders. Each watch is securely packaged and requires a signature upon delivery to ensure it arrives safely in your hands.
Do Seiko watches come with a warranty?
All new Seiko watches come with a limited manufacturer's warranty, typically covering movement defects and internal components for 2 to 3 years from the date of purchase.
What is your return policy if I am not satisfied?
We offer a 30-day return window for unworn watches in their original condition with all tags and protective plastics intact. Please contact our support team to initiate a return.
How should I maintain my Seiko automatic watch?
To ensure longevity, we recommend having your mechanical watch serviced every 3 to 5 years. Avoid exposing the watch to strong magnetic fields and ensure the crown is fully pushed in before water exposure.
Can I have the watch bracelet resized before shipping?
We currently ship watches with the factory-length bracelet. We recommend visiting a local professional jeweler for resizing to ensure a perfect fit for your specific wrist size.